| Order Status |
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| How do I track my order? |
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Click My Account at the top right hand side, then Review Orders/Track Packages to track your order. You may also click"Order History" to go directly to your orders. |
| My order never arrived. |
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Click the "My Account" link at the top right hand side to track your order status. If your order(s) has a Package Tracking Number, check with the carrier to confirm delivery. If your package(s) shows a status of "delivered" and you have not received your order, please contact customer service via e-mail at onlinesales@starr-restaurant.com or via phone at 267-238-3652 to speak with a representative. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please contact customer service immediately via e-mail at onlinesales@starr-restaurant.com or via phone 267-238-3652. |
| When will my order ship? |
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Orders placed before 1 pm EST will be processed and shipped within 1- 2 business days. Depending on the shipping method, orders should arrive within 5-7 business days. You may also click the "My Account" link at the top right hand side to track the status of your order. You will receive a shipment confirmation when your order has shipped within 24-48 hours of shipment. |
| What is the return policy? |
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Gift Cards are non-refundable and can not be returned for cash. |
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